Support Center

We're here to help. Get in touch or find answers below.

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Get a response from our team within 24 hours. We're available Monday–Friday.

support@oxiapp.digital

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Frequently Asked Questions

Open the App and tap the camera button at the bottom of the screen. Point your camera at the document — Oxi automatically detects the edges and captures it. You can also manually adjust the crop before saving.
To cancel your subscription, go to your iPhone Settings → your Apple ID → Subscriptions → find Oxi PDF Scanner and tap Cancel Subscription. Your subscription will remain active until the end of the current billing period.
Open any document in the App, tap the edit tools, and select "Sign Document." Draw your signature with your finger or stylus. You can save your signature for future use so you only need to create it once.
Yes! Tap "Import photo" to select images from your photo library. The App will convert them to a PDF document that you can edit, annotate and share.
OCR (Optical Character Recognition) converts scanned images of text into editable, searchable text. When you scan a document, Oxi's AI automatically recognizes the text so you can search, copy and edit the content.
Open any document and tap the Share button. Choose your export format (PDF, JPG or TXT) and select your destination — email, iCloud, Google Drive, Dropbox, AirDrop or any other app on your iPhone.
For best results: ensure good lighting (avoid shadows), hold your phone steady, and make sure the entire document is visible in the frame. After scanning, use the adjustment tools to correct brightness, contrast and sharpness.
Yes. Documents are stored locally on your device by default. When you use cloud features, all data is transmitted using industry-standard encryption. We do not access or share your documents without your permission. See our Privacy Policy for full details.
First, try restoring your purchase: go to Settings in the App → Restore Purchases. If that doesn't work, contact us at support@oxiapp.digital with your Apple ID and purchase confirmation, and we'll resolve it quickly.